Terms

TERMS & CONDITIONS

PAYMENT POLICY

Paypal is my preferred payment within three days of purchase. 

We only ship to the address on paypal. 

We are not liable for mistakes on paypal addresses - it is your responsibility as the buyer to ensure your details are up-to-date.  If there is an error with your paypal address - then a replacement will ONLY be sent out if the original item is returned to us via the mail system.

Please note a 50% cancellation fee will be applied to all bespoke/custom orders if work has begun.  These items - once we have started - cannot be sold on and therefore a charge will be incurred.

We have a 1-5 day shipping on ready to post items, if your item has been despatched and tracking number has been obtained the order can't be cancelled until you receive and return the item to us in the same condition it was sent out.

We are not responsible for return postage.

We advise you return any item tracked delivery, as we cannot issue payment until we have received the returned goods.

DELIVERY POLICY

UK Postage - Royal Mail Signed for Recorded Delivery.  Tracking information will be sent on despatch of parce. 

** We are not currently offering shipping to Overseas Customers **

Upon receipt of payment I will begin work on your order, or if it's pre-made item - it can go straight into the post!

Please Note: Ready to go items will be despatched within 1-3 or 3-5 working days. 

Timeframes may be longer in seasonal periods and we will our storefront to provide this information, if in doubt please drop us a message before purchase.

Please also note that bespoke personalised items do take a little longer to create from time of purchase to time of completion this can be 1-2 weeks. 

REFUND POLICY

In the unlikely event that something should go wrong, please contact me asap with a note of the problem/photographic evidence. 

All packets are well wrapped in hardbacked envelopes/and/or cardboard packets. They are then sealed in water tight mailer packets to protect from the elements.

Refunds will be dealt with on a case by case basis.  Customised orders cannot be cancelled once work has begun see above. Please note a 50% cancellation fee will be applied to all bespoke/custom orders if work has begun.  These items - once we have started - cannot be sold on and therefore a charge will be incurred.

We have a 1-5 day shipping on ready to post items, if your item has been despatched and tracking number has been obtained the order can't be cancelled until you receive and return the item to us in the same condition it was sent out.

Please note that proofs will be supplied before work reaches completion stage, and therefore any responsibility for any errors after completion of the artwork are the purchasers.

Where we ask for text please note we 'lift' your words - and use them exactly as they are written - please ensure all spelling is correct. We are not responsible for any spelling errors which have come from the customer.

The customer is responsible for any return post costs unless the item is deemed faulty through by us.

OTHER

If you have something special in mind, please convo me with your requirements and I can happily assemble some designs for you.  Please note a deposit will be required to secure a design slot.

Or Email admin@ pebbleheart.co.uk

Please Note: Ready to go items will be despatched within 1-3 or 3-5 working days - please refer to the listing.

Please be aware that timeframes may be longer in seasonal periods and we will update listings and our storefront to provide this information.

Please also note that bespoke personalised items do take a little longer to create from time of purchase to time of completion. 

1-2 weeks is  the make and ready to post time - our timeframes do not include the amount of days it takes to travel to your country. Please bear this in when ordering.

Prices shown may be subject to change at any time.  Prices may vary depending on whether framing is required and any specific requirements to an order which are over and above what has been shown.  Offers will be posted on our home page, and social media accounts. We reserve the right to withraw offers at any time.  Please note unless stated in the description items will be dispatched mounted but unframed.

Delivery times vary during busy periods. Please refer to our home page for up-to-date waiting times.  Most orders are personalised and made to order and dispatch may be anything from 7 - 14 days, possibly longer during seasonal periods.

Please try and order well in advance. However, if you do require an item fast, we will do our best to accommodate you, please let us know if you have a deadline. Once complete, all orders are sent Recorded Delivery Royal Mail. 

We also offer local collection to save on P&P charges, and can assist with rush orders - please choose your option at checkout or drop us a note prior to purchase and we can provide up to the minute dispatch times.

Copyright

All copy & images on this website remain the property of Pebble Heart and may not be reproduced or copied in any format.  All templates/fonts etc used in our artwork carry commercial license to give us the right to do so.  We will actively issue a cease and desist on any imagery, designs etc taken from this website and connected social media accounts.

Privacy

We do not store or retain any of your personal information. Your email and post address are used for the sole purpose of fulfilling an order and calculating postage and are not saved on this website. We use paypal confirmation for postal informaton. No information will ever be passed on to any third party.

Contact
Email:  admin@pebbleheart.co.uk
PebbleHeart
Edinburgh
Midlothian
Scotland
UK